Event Terms And Conditions Of Purchase

Risk of COVID-19

COVID-19 often referred to as coronavirus, is an infectious disease that can result in serious and potentially fatal illnesses. There is a risk of the transmission of COVID–19 in any environment where people come together. This risk increases in enclosed spaces and with increased numbers of people. By attending one of our events, you assume all risks associated with COVID-19.

You also AGREE to: Abide by all government regulations aimed at preventing the transmission of the virus (https://www.gov.uk/coronavirus), and follow all directions provided by staff members and set out in the signage within the venue.


You must not attend this event if you believe that you may have been infected with COVID-19. Failure to comply with these measures shall entitle the venue to eject you from the event. If you have any questions, please get in touch by dropping us a message on Twitter or Facebook.

  1. Definitions and interpretation

    “Event” means an entertainment event including, without limitation, a concert, exhibition, sports, spoken word, autograph signing, theatrical and/or music event to be held at a Venue in respect of which We have the right to sell You Tickets.

    “Tickets” means tickets or other types of evidence (including electronic tickets) for an Event sold by Us to You on behalf of the organisation responsible for the Event for the right to occupy space at or to attend an Event.

    “Venue” means any facilities or locations of any nature where the Event is being held.

    “We” & “Promoter” means Inside The Ropes “Us” and “Our” shall be read accordingly.

    “You” means you or anybody who in Our reasonable opinion is acting with your authority or permission. “Your” shall be read accordingly.

  2. Incorporation

    These Terms and Conditions incorporate and should be read in accordance with the Venue T&C’s copies of which are available upon request from the Venue. In the event of any inconsistency between the terms in relation to Venue or Event requirements, those of the Promoter shall prevail.

  3. Tickets

    All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase as purchase and use of Tickets constitutes acceptance of these Terms and Conditions. We confirm that We are authorised to sell tickets. A valid Ticket must be produced to get into an Event. Removing any part of, altering or defacing the Ticket may invalidate Your Ticket. It is Your responsibility to check Your Tickets as if you have made a mistake they cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact us immediately if there is a mistake. We will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets, for example, but not limited to non-seated events where there is a possibility of both the original and duplicate tickets being used, compromising the licensed capacity of the venue. Duplicates may therefore be issued at the discretion of the Promoter or the Venue acting reasonably. In the event of duplicates being issued, a reasonable administration charge may be levied. At events where seating is allocated The Promoter reserves the right to provide alternative seats to those specified on the Ticket should the staging of the Event so reasonably require, provided they are of no less value to that stated on the Ticket. Where a concession is claimed, proof of identity and concession entitlement (for example a carer – see Section 10) may be required. Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket. Tickets are personal revocable licences and shall at all times remain the property of the Promoter and subject to these Terms and Conditions. You may not re-sell a Ticket for commercial gain.

  4. Price and payment

    The price of the Ticket shall be the price set at the time We accept Your order. All prices set are inclusive of any applicable taxes but exclusive of any booking fee and collection or delivery fee. No order will be accepted until We have received full payment.

  5. Delivery

    No tickets will be posted to you unless otherwise stated. You must present your e-ticket to the front of house staff, this can be shown on a digital device or printout. We reserve the right to make Tickets available for collection at the venue box office. You will be notified by email or in writing of the arrangements for collection (using the details provided at the time of ordering) if this becomes necessary.

  6. Changes to Event

    Where reasonably necessary, the organiser of the Event and/or the Venue reserves the right to make alterations to the published Event programme. Tickets are sold subject to the Promoter’s right to alter or vary the published event programme which may result in changes to event times or any other aspect of the event including but not limited to change in the billed performer, advertised times and venue. The Promoter reserves all rights in this regard. Any published times of the event are subject to change. The Promoter shall not be liable for any change of a published time. It is Your responsibility to make appropriate arrangements to ensure that You arrive at the Venue in sufficient time in case the event starts early and to ensure that You are able to stay until the close of the event should You wish to if it overruns or ends early. If you have purchased a VIP Meet & Greet ticket it is your responsibility to make sure you are aware of the start times & finish times of the Meet & Greet. Please note, admittance WILL be denied by The Promoter if your arrival at the venue is later than stated times. VIP Meet and Greet times can be confirmed by visiting The Promoters website. Session Times MAY vary from stated times on website, please check The Promoters social media accounts on day of event for up to date information. All advertised event times are approximate and subject to change. It is Your responsibility to make appropriate arrangements to ensure that You arrive at the Venue in sufficient time in case the Event starts early and to ensure that You are able to stay until the close of the Event should You wish to if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an Event not running to the precise advertised times. If an Event has to be rescheduled due to circumstances out-with the remit of The Promoter an ample notice period of at least 24 hours will be provided and all tickets will be transferred to the revised date. The Promoter reserves all rights in this regard.

  7. Refunds, Exchanges, Rescheduling or Cancelation

    Inside The Ropes operates a policy of STRICTLY NO REFUNDS under any circumstances. Except where We offer an applicable Ticket exchange or resale facility, Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled (subject to below). Where an Event is cancelled (subject to below) by the Promoter or where an Event is cancelled due to circumstances beyond Our control, You will be entitled to claim a refund from Us in accordance with this clause. Where such a refund is sought You must bring this to Our attention as soon as possible upon becoming aware of such change. The refund for Tickets equals the face value of the Tickets purchased minus the relevant per Ticket booking fee In order to claim Your refund, please apply in writing to Your point of purchase, if received, promptly. Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets except, at Our discretion, where payment was made by cash. Where an Event is curtailed, postponed or rescheduled because of adverse weather, We shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Promoter’s rules. Where an Event is curtailed, postponed or rescheduled due to circumstances out-with the remit of The Promoter no refunds shall be offered providing the event is not cancelled. The Promoter reserves the right to issue refunds at their discretion without explanation.

  8. Liability

    Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Liability for the cancellation or rescheduling of an Event, will be limited to the refund as set forth in Section 7. Neither We nor the Venue nor the Promoter will be responsible for any loss, theft or damage of Your personal belongings.

  9. Cancelled/re-scheduled Events

    It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event. It is Your responsibility to inform Us of any change to the contact address, or email address You provide Us with at the time of ordering. Our refund policy in respect to an event being cancelled or rescheduled is set forth in Clause 7 of this agreement.

  10. Companion Ticket Scheme

    Disabled customers, who would be unable to attend an event without assistance, are entitled to a free GENERAL ADMISSION ONLY ticket for their ‘Personal Assistant/Companion’.  Once you have purchased your ticket, you are responsible for contacting us either on our Facebook or via Twitter DM to notify us that you require a companion ticket. In order to issue you with a companion ticket We require you to provide one of the following:

    • a valid dated Personal Independence Payment award letter with the name and address of the ticket holder.a valid dated Disability Living Allowance award letter with the name and address of the ticket holder.
    • a valid dated Blue Badge with both sides showing the expiration date and photo of the badge holder.

    If you state you require a personal assistant, a companion ticket will be issued to you. This is for GENERAL ADMISSION ONLY, and the companion will not be entitled to any VIP privileges such as photos, autographs, front row seating or any other VIP benefit. The companion however will be able to accompany the ticket holder into the VIP sessions. On arrival at the venue, our staff will require a photo of your proof of entitlement as laid out above. For safety reasons, we cannot place disabled ticket holders in the front row.

  11. Use of details and Data Protection

    We may use your data for marketing purposes pertaining to future services and products offered by us. Please see our Privacy Policy To see how we manage your Data.

  12. Resale/Use of Tickets and Property

    If you are unable to attend an event and wish to resell your tickets, We recommend using a safe and secure ticket resale site like Twickets which does not allow price hikes for financial gain. Where a Ticket is offered for resale in line with these terms and conditions, you must provide to the buyer full details of the ticket. Full details include, if printed on the ticket, the block or tier, row and seat number as well as the name of the original supplier and any booking reference number. Buyers must also be made aware of these terms and conditions and any other terms and conditions that are specific to the event. You should check whether any special terms apply before offering a Ticket for resale.

  13. Void Tickets

    Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Tickets are non-refundable.

  14. Restrictions on the Purchase of Tickets

    Tickets may be restricted to a maximum number. Any such restriction shall be notified to You at the time You book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number and without the Agent’s agreement, without prior notice unless the purchase of an excess was due to Our error.

  15. Conditions of Admission

    The management of the Venue reserves the right to refuse Ticket holders admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void. The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:

    • has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors;or uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace;
    • or in the reasonable opinion of the Venue is acting under the influence of alcohol or drugs, or fails, when required, to produce proof of identity or age.

    You must comply with instructions and directions given by all staff and stewards. No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in but not limited to, the examples above.

  16. Restrictions and Prohibitions

    The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorised recordings, tapes, films, live streams or similar items may be confiscated, destroyed and deleted. Any recording made of an Event in breach of these conditions shall belong to the Promoter. The Promoter and Venue will not be liable for any loss, theft or damage to confiscated items. You are prohibited from ANY video recording whatsoever of the event, including the Meet & Greet. The Promoter operates a zero-tolerance policy. If you are caught recording any video you will be asked to delete your footage, if you refuse event security will escort you from the venue without a refund and you will be banned from all future events without any appeal. By attending an Event, Ticket holders consent to filming, photography and sound recording of themselves as members of the audience. The Promoter may use such films and recordings (including any copies) without payment. If you attend our Meet & Greet photo session The Promotor will distribute your photo digitally to you via our Facebook page. Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials. Mobile telephones and messaging equipment must be switched to silent during the Event. Alcohol may only be consumed in public bars and other authorised areas. Smoking is not permitted unless within a designated smoking Area (if any). The following are not permitted within any Venue:

    • Animals (with the exception of guide dogs);
    • Laser pens
    • Your own food and drink (unless permitted by the Venue); Bottles, cans or glass containers (unless permitted by the Venue);
    • Any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives)
    • Illegal substances.
    • Recording equipment.

    The management of the Venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the Venue, may cause danger or disruption to other members of the audience or the Event or is one of the items not permitted in the Venue as listed above. Every effort shall be made to admit latecomers to Events at a suitable break in the Event, which may be the interval, but late admission cannot be guaranteed. Ticket holders may only leave and re-enter the Venue during an Event at the discretion of the management of the Venue. Otherwise, there will be no re-admission or pass-outs of any kind.

    The obstruction of gangways, access-ways, exits, entrances or staircases, congregating in non-designated areas or seeking entry to stands or seats for which You do not hold a Ticket is strictly forbidden.

  17. Health and Safety

    Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event. If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio-visual, pyrotechnic effects or lighting effects.

  18. Dispute Resolution

    If any dispute arises out of these Terms and Conditions, We will attempt to settle it. To this end, We shall use Our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to both parties. Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation within 90 days, the parties may attempt to settle it by mediation. To initiate a mediation a party must give written notice to the other parties to the dispute requesting a mediation. The mediation at the date of the referral which sets out, the procedures to be adopted, the process of selection of the mediator and the costs involved, and which terms are deemed incorporated into this agreement.

  19. Waiver

    If We delay or fail to enforce any of these Terms and Conditions It shall not mean that We have waived our right to do so.

  20. Assignment

    We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.

  21. Severability

    If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

  22. Third Parties

    Any person, other than the Venue or Promoter, not a party to these Terms and Conditions shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case, only We, the Venue, the Promoter and You (or your assignees permitted hereby) have rights and obligations under this contract.

  23. Force Majeure

    For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond Our control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lockout, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure. This Clause does not affect the terms of Clause 7.

  24. Amendments and variations

    We intend to rely on the written terms set out here in this document as well as the written terms and conditions of the Venue and the Promoter. You should read the terms and conditions carefully before entering into the contract to ensure that they contain everything that You consider has been agreed upon. If they do not then you should speak to any member of staff.

  25. No Partnership or Agency

    Nothing in these Terms and Conditions and no action taken by You or Us under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between You and Us beyond the relationship created under these Terms and Conditions.

  26. Entire agreement

    These Terms and Conditions, and the terms and conditions of the Venue and the Promoter and any specially agreed terms constitute the entire agreement between the parties in connection to, its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties. Each of the parties agrees that it has not entered into these Terms and Conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether a party to these Terms of Conditions or not)-other than as expressly set out in these Terms and Conditions. Nothing in this clause shall operate to limit or exclude any liability for fraud.

  27. Governing Law and Jurisdiction

    These Terms and Conditions shall be governed by and construed in all respects in accordance with United Kingdom law and the parties agree to submit to the exclusive jurisdiction of the UK courts.